This website (the “Website”) provides information about products marketed by Charging Robotics Ltd. and its operations (“Charging Robotics”, “we”, “our”, or “us”, as appropriate). Charging Robotics is committed to protecting and respecting your privacy in accordance with applicable laws. This privacy policy provides comprehensive information about our processing activities (the “Privacy Policy”), though particular processing activities and privacy practices may vary in different companies and jurisdictions.
Important information and who we are
This Privacy Policy (together with the Terms of Use) sets out the basis on which any Personal Data we collect from you, or that you provide to us, will be processed, stored and shared by us. We process Personal Data in accordance with “Applicable Data Protection Laws”, meaning the General Data Protection Regulation 269/2016 (“GDPR”) and any data protection and privacy laws and regulations applicable to us.
Please read the following carefully to understand our practices regarding your Personal Data before you access or use the Website. By browsing this Website, you consent to the processing of your Personal Data as detailed in this Privacy Policy. If you have read this Privacy Policy and remain opposed to our practices, you must immediately leave this Website and avoid or discontinue all use of it. If you have further questions or concerns, please contact us at info@chargingrobotics.com.
This Website is not intended for persons under 18 and we do not knowingly collect data relating to minors under 18. Insofar as Personal Data may be collected based on your consent, you must be above the age of 18. If these age requirements are not met, you are required to avoid using the Website.
What is Personal Data?
“Personal Data” means information that can directly or indirectly identify you. Personal Data may include:
- Identifiers — your real name, postal address, unique personal identifier, online identifier, Internet Protocol address, account name and other similar identifiers.
- Contact details — your name, address, email address and telephone number.
- Other information such as an IP address.
The term Personal Data shall also include and refer to similar terms in Applicable Data Protection Laws.
The categories of Personal Data we collect, and how we collect it
We use different methods to collect data from and about you, including:
- Direct interactions. You may give us your Personal Data by filling in forms or by corresponding with us by email, the Website or otherwise.
- Automated technologies or interactions. As you interact with our Website, we may automatically collect data about your equipment, browsing actions and patterns, using technologies provided by third parties.
- Cookies and similar technologies. We use cookies — small, often encrypted text files stored on your computer or mobile device — and similar technologies to help collect data.
When you provide us with data, you are requested not to submit sensitive data or health data through the contact form on our Website. We may collect information on the handling of your request and any other Personal Data you voluntarily provide to us. You represent that the Personal Data you provide is accurate, complete and up to date, and that you are legally authorised to provide it.
How we use Personal Data, and the legal bases for processing
We collect and use your Personal Data for the following purposes and under the following legal bases.
To enter into and perform a contract with you, we may provide you with the information you request from us and maintain your contact details in our customer relations database.
To fulfil our legal and regulatory obligations, we may take action to prevent, investigate and detect crime, fraud or anti-social behaviour and prosecute offenders, including working with law enforcement agencies or regulators.
To exercise tasks under our legitimate interests, such as to:
- enforce our Terms of Use;
- handle customer contacts, queries, complaints and disputes;
- ensure our Website operates effectively;
- administer our Website and support internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- improve our Website so that content is presented in the most effective manner for you and your computer.
Non-personal data we collect or generate
In addition to the categories above, we also process “Non-Personal Information” — information that does not personally and specifically identify a natural person, such as anonymised information. This may be collected through the Website in the following ways.
Log data. Information your browser sends, which may include non-identifying information regarding your device, operating system, browser type, screen resolution, language and keyboard settings, internet service provider, referring and exit pages, date and time stamps, the page you were visiting and information you searched for.
We may collect further Non-Personal Information through automated devices and applications to evaluate usage of our Website, and through cookies. We use these tools to help improve the Website, its performance and the user experience. We may also engage third parties to track and analyse data or provide other services on our behalf. Such third parties may combine the Non-Personal Information we provide with other information they have collected from other sources. This Privacy Policy does not cover those third parties’ use of data, which is governed by their own privacy policies.
Data retention — how long is data stored?
We retain Personal Data for as long as we are required to keep it by applicable law, or in accordance with our legitimate interests. The information is located in Israel. To determine the appropriate retention period we consider the amount, nature and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, whether we can achieve those purposes by other means, and the applicable legal requirements.
Who may the information be shared with?
Our service providers — accountants, auditors, experts, lawyers, credit reference agencies, IT systems providers, manufacturers, support and hosting providers, printing, advertising, marketing, market research and analysis providers, document and records management providers, technical engineers, data storage and cloud providers, and similar third-party vendors and outsourced service providers that assist us in carrying out business activities.
Government or other public authorities — including law enforcement or other agencies to which we are required to disclose Personal Data by law, or by warrant, subpoena or court order.
Other third parties — in the event that we sell or buy any business or assets, we may disclose your Personal Data to the prospective seller or buyer. If Charging Robotics or substantially all of its assets are acquired by a third party, Personal Data held about its customers will be one of the transferred assets.
We do not sell, share or rent any information collected to third parties except as detailed in this Privacy Policy.
Applicable law may require us to disclose your Personal Data if it is reasonably necessary to comply with legal process such as a court order, subpoena or search warrant, or other legal requirements; if disclosure would mitigate our liability in an actual or threatened lawsuit; if it is necessary to protect the legal rights of our group, our users, customers, business partners or other interested parties; or if it is necessary for the prevention or detection of crime, subject in each case to applicable law. For residents of the European Economic Area, we will disclose Personal Data only when permitted under applicable European and EU member states’ national data protection laws and regulations.
Security
We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your Personal Data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Data on our instructions and are subject to a duty of confidentiality.
We have procedures in place to deal with any suspected Personal Data breach, and will notify you and any applicable regulator where we are legally required to do so.
Unfortunately, transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.
Social media platforms and links to third-party websites
When you use our page on a social media platform, you do so at your own discretion and subject to the terms and conditions and privacy policies of that platform. We do not accept any responsibility or liability for those policies, and these platforms or websites may track your activity.
Your rights
Different privacy rights may apply in various jurisdictions. In some jurisdictions you may have a right to receive information about the processing of your Personal Data by us, the right to rectify your Personal Data, and the right to request deletion of it.
When you contact us about your Personal Data, we may need to ask you to provide certain credentials to confirm you are who you claim to be, to avoid disclosing to you Personal Data related to others, and to ask questions so we can better understand the nature and scope of the data you are requesting. We may redact from the data we make available to you any Personal Data related to others. We may also delete your Personal Data where required by Applicable Data Protection Laws.
At any time you may contact us at info@chargingrobotics.com to enquire about your Personal Data rights. We will make good-faith efforts to assist you as required under the Applicable Data Protection Laws.
Information for European Union residents
Data location and international transfers. Your Personal Data may be stored on our servers outside the EEA and may be processed by Charging Robotics and service providers outside the EEA. We transfer and process your Personal Data outside the EEA in a manner commensurate with Applicable Data Protection Laws.
Your EU privacy rights. If you are a European resident, in addition to the rights mentioned above, under the GDPR and subject to its conditions you have the following additional rights:
- erasure of Personal Data;
- objection to the processing of Personal Data;
- restriction of processing of Personal Data;
- portability of Personal Data — to receive the Personal Data you have provided to us in a structured, commonly used and machine-readable form, and to transmit it to another data controller.
In some instances our legal obligations may override your rights under data protection laws. We are also legally required to identify you before we process your request.
Normally you will not have to pay a fee to access your Personal Data or to exercise any of your rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive, or we may refuse to comply with the request in those circumstances.
We try to respond to all legitimate requests within one month. Occasionally it may take longer if your request is particularly complex or you have made a number of requests. In that case we will notify you and keep you updated.
Changes to our Privacy Policy
Any changes we make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes.
Contact us
Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to info@chargingrobotics.com.
Note to EU residents: for the purpose of the GDPR, the data controller may be Charging Robotics.